What is the best payment processing for ticket brokers? | Payment Gods Forum

Question

Hey everyone! So, I've been selling tickets online for concerts and sports events for about 6 months now and honestly I'm lost when it comes to payment processing. What is the best payment processing for ticket brokers? I just had a super high chargeback rate last month and my current processor is threatening to shut me down after I got hit with a ton of fraudulent charges last week, what am I missing here?

Answers

Payment Gods (Best Answer)

Hey SwipeRight, thanks for reaching out. Dealing with high chargebacks and potential account termination is a tough spot to be in, especially in the ticket brokering industry, which is often classified as high-risk. The key to successful payment processing for ticket brokers is finding a robust solution that understands the unique challenges of your business model and can help you mitigate risk. First off, when you ask "what is the best payment processing for ticket brokers" you're looking for a partner, not just a service. Many standard payment processors shy away from industries with higher chargeback potential, leaving ticket brokers with limited and often expensive options. This is where specialized high-risk merchant accounts come in. They are designed to handle the increased scrutiny and potential for disputes inherent in reselling tickets. To combat high chargeback rates, you need a payment gateway with advanced fraud detection tools. Look for features like Address Verification Service (AVS), Card Security Code (CSC) verification, IP geo-location, and velocity checks. These tools help prevent fraudulent transactions before they even hit your account, saving you immense headaches and money. Implementing strong KYC (Know Your Customer) procedures and ensuring clear communication with your buyers about return and refund policies can also significantly reduce chargebacks. Pricing is always a concern, and while high-risk processing rates can be slightly higher than standard rates, it's crucial to find a transparent provider. The Payment Gods Partner Network specializes in high-risk merchant accounts and can offer competitive rates starting around 1.5% for qualified businesses, even for ticket brokers. They understand the intricacies of interchange rates and can help you navigate different pricing models like interchange-plus, ensuring you're not overpaying in hidden fees. Regarding your current situation, it sounds like your processor isn't equipped to handle the specific needs of a ticket broker. It's imperative to switch to a provider that offers stability and long-term support. Getting a free rate analysis from the Payment Gods Partner Network at /get-quote is a great first step. They can assess your current processing statements, identify areas for improvement, and tailor a solution that includes robust credit card processing and strong PCI compliance measures. This will not only help stabilize your business but also protect you from future threats of account closure and excessive chargeback fees.